How can we help?

Double charges usually happen when an STK push is retried. A duplicate is designed to reverse to your M-Pesa automatically. If it has not cleared:

1. Open Ryde, Activity, tap the affected trip.
2. Tap "Payment issue", then "Charged twice".
3. Confirm your M-Pesa number and submit.

If the M-Pesa popup did not appear at the end of your trip:

1. Check you have Safaricom network and your SIM is in slot 1.
2. In Ryde, tap "Resend M-Pesa request" on the payment screen.
3. Dial *334# then Lipa na M-Pesa to confirm your line is active, then retry.

Do not pay again. Our system is designed to match your M-Pesa confirmation code to the trip automatically. If it still shows unpaid after a while, send us the M-Pesa SMS code via in-app chat.

Go to Account, Wallet, Payment methods, M-Pesa, tap "Change number", enter the new Safaricom number and confirm the STK push.

Instant payouts go directly to your M-Pesa. Delays can occur during Safaricom peak hours.

1. Check Driver app, Earnings, Withdrawals for the transaction status.
2. If "Sent" but no SMS, dial *334# to check your M-Pesa balance.
3. If "Failed", the amount stays in your Ryde wallet, just retry.

Open the trip in Activity, then "Trip issue". Approved refunds go straight back to your M-Pesa number, with no waiting for a statement cycle.

Go to Activity, the trip, then "I left an item". Opening a contact request shares your first name and phone number with the driver, and theirs with you, for up to 7 days.

Add up to 3 trusted contacts in Account > Safety. During a trip, a single-tap SOS button notifies your contacts with your live location, driver details, and plate. A silent mode is available if you need to alert without the driver noticing.

After a good trip, tap "Save driver" to add them to My drivers. Set a standing ride for a recurring route and the same driver auto-accepts.

Download the Ryde Driver app and apply in a few steps. You will need your National ID, driving licence, PSV badge, SACCO certificate, PSV insurance and a good-conduct certificate.

If you drive a lot each week, the flat weekly subscription (keep 95%) usually earns more. Fewer trips? The low per-trip commission (keep 90%, no weekly fee) is safer.

You can schedule a ride up to 7 days in advance. Set the date and time on the booking screen and the fare locks in immediately. You can cancel for free up until the grace window before pickup.

Switch on "Female drivers only" on the ride screen. Set it as default for trips after 9 PM; it also adds ID checks and route alerts to a trusted contact.