Emergency help
The in-app emergency button is designed to be reachable in a single tap, even mid-trip, without unlocking your phone. This feature is coming with the app at launch.
Coming soon. The SOS button, silent alert, and trusted-contact notifications are part of Ryde's safety build, launching with the app.
What happens when you press it
- Trusted contacts are notified instantly with your live location and trip details.
- The trip is flagged in the Ryde operations system and a team member is alerted.
- Emergency services guidance: the app shows the Kenya emergency numbers (999 / 112) and, where available, links to direct dial.
The button is always visible during an active trip in the bottom bar of the ride screen.
Discreet mode
If you need to raise an alert without the driver noticing, press the button and choose Silent alert. Your contacts and our team are notified with no sound, no visible confirmation on screen, and no change to the app's appearance.
Post-trip reporting
After a trip, if something made you uncomfortable but was not an emergency, you can report it via Activity > Trip > Report an issue. Reports are reviewed by the safety team, not by an automated filter.
Driver side
Drivers also have access to an emergency button in the Driver app, for situations where they feel unsafe with a passenger. Misuse by either side is a permanent ban.
